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Terms & Conditions





We are Black-Tie Chauffeur Limited, a company registered in England and Wales with company number 14691570 whose registered office is at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.


We can be contacted by the following means:

T: +44 20 8226 0059 

T: +44 7832 759 994




We are a London based chauffeur service.


These Terms and Conditions (“T&Cs”) govern the provision of the services as detailed below by Black-Tie Chauffeur Limited (“Company”/“We”/“Our”) to customers (“Customers”/”You”/”Your”). Customers here are individual consumers. These T&Cs supersede all previous terms and conditions and constitute a legal binding agreement between the Company and their Customers.


Click here to indicate that You have read and agreed to the following terms presented in these T&Cs.




Additional Charges

Additional Charges to the Customer for surcharges, Cancellation Fees (clause 8.1), Additional Waiting Time (clause 7.11), parking charges (including airport drop off charge and parking), emission zone charges, congestion charges (£5), ultra-low emission zone charges (ULEZ), surcharges for carrying a pet at Chauffeur discretion (£40). Refreshments requested in Vehicle  and other cleaning and or damage charges as laid down at clause 6.9.

Additional Waiting Time

Shall have the meaning given to it at clause 7.11. Any additional waiting time will be added according to the standard “Price List” in the schedule.

 Application Form

Form or application method completed by the Customer in application for an Individual Customer Account.


Customer’s order for Services as communicated to the Company via the Communication Channels

Cancellation Fees

Sums payable for the cancellation of a Booking by a Customer as laid down at clause 8.1.


Charges/fares payable by the Customer for the Booking as laid down in the Company price list, communicated by the Company to the Customer which does not include Additional Charges.


Self-employed driver licensed via the Licensing Authority under the Legislation contracted to the Company who drives a Vehicle.

Collection Address

means the address requested by the Customer at the time of Booking as the address from which the Vehicle shall collect the Customer

Communication Channels

Methods available to the Customer to make a Booking including but not limited to telephone, text message, online via website and online chat function.


Black-Tie Chauffeur Limited, a registered private hire operator as defined by the Legislation

Confidential Information

means, in relation to either Party, information which is disclosed to that Party by the other Party pursuant to or in connection with the Contract (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such).


means the contract entered into by the Company and the Customer for the provision of Services in accordance with and on the basis of these T&Cs as more particularly delineated at clause 3.3;


means the Passenger and such persons who the Customer shall authorise and/or permit to make use of the Services and any other Passenger who makes use of the Services booked by the Customer (each Customer passenger is deemed to have accepted the T&Cs when making use of the Services). For the purposes of these T&Cs the Customer is a consumer. A Customer is identified by way of a confidential security number allocated to them called the “Customer Account Number”.

Destination Address

The address requested by the Customer at the time of making the Booking as the address to which the Chauffeur shall deliver the Customer

Force Majeure Event

in relation to either Party, any circumstances beyond that Party’s reasonable control including, but not limited to, any strike, lockout, or other form of industrial action; shortage of components or raw materials; lack of, interruption to, or failure of any utility service, or lack of available facilities; non-performance by suppliers or sub-contractors; collapse of buildings, fire, explosion, accident, acts of God, storm, flood, drought, earthquake, epidemic, pandemic, or other natural disaster; terrorist attack, civil commotion or riots, war, civil war, threat of preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off diplomatic relations; nuclear, chemical, or biological contamination, or sonic boom; or any law or action taken by a government or public authority including, but not limited to, imposing an export or import restriction, quota, or prohibition, or failing to grant a necessary licence or consent, or any similar or dissimilar circumstances.


Individual Customer Account

Credit account invoiced to the Customer using direct debit, BACS, credit or debit card and subject to the Account Terms and Conditions

Inclusive Waiting Time

Shall have the meaning given to it at clause 7.10.

Intellectual Property Rights

means patents, rights to inventions, copyright and related rights, moral rights, trademarks, service marks, business names, domain names, rights in get-up and trade dress, goodwill and the right to passing off actions, design rights, database rights, rights subsisting in software, rights to use confidential information and the right to protect the same, and any and all other intellectual property rights, whether registered or unregistered, including applications and the right to apply for (and be granted) renewals or extensions of, and rights to claim priority from, any such rights and any and all equivalent rights or other forms of protection subsisting now or in the future anywhere in the world.


Including but not limited to Private Hire Vehicles (London) Act 1998; Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000, Private Hire Vehicles (London PHV Driver’s Licences) Regulations 2003 and Private Hire Vehicles (London PHV Licences) Regulations 2004.

Licensing Authority

Means Transport for London.

Price List

Company price List for Services as may be amended from time to time, and which is available at the Schedule.


Collection of Customer from Collection Address to Destination Address by a Chauffeur in a Vehicle in accordance with a Booking.

Transaction Account

Payment account where the Customer is charged on a per journey basis and pays immediately in respect of each Booking.


means a vehicle licensed under the Legislation to the Company to carry Customers and driven by a Chauffeur.




2.2          Any reference to “writing”, and any similar expression, includes a reference to any communication sent by email.

2.3          Unless expressly stated otherwise, legislation or a provision thereof is a reference to that legislation or provision as amended or re-enacted from time to time.

2.4          Unless expressly stated otherwise, legislation or a provision thereof, shall include all subordinate legislation made from time to time under that legislation or provision.

2.5          A reference to “these Terms and Conditions” is a reference to these Terms and Conditions as amended or supplemented at the relevant time.

2.6          A reference to “the Contract” is a reference to the contract between the Parties as defined above in sub-Clause 2.1 and further set out below in clause 3 (Basis of Contract).

2.7          A reference to a “Party” or the “Parties” refer to the parties to the Contract.

2.8          A reference to any other agreement or document is a reference to that agreement or document as amended or supplemented at the relevant time.

2.9          Any obligation on either Party not to do a particular thing includes an obligation to not allow that thing to be done.

2.10        The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of the Contract.

2.11        Words communicating the singular number shall include the plural and vice versa.

2.12        References to any gender shall include any other gender.

2.13        References to persons shall include natural persons, corporate, or unincorporated bodies (whether or not the same have a separate legal personality).

2.14        References to a company shall include companies, corporations, or other bodies corporate, however so and wherever incorporated or established.



3.1          A Booking shall constitute a contractual offer by the Customer to procure the Services from the Company in accordance with and on the basis of these T&Cs. Customers may elect to set up an Individual Customer Account or Corporate Account. Here We deal with the terms for an Individual Customer Account.

3.2          A Booking can be made via Individual Customer Account and using Communication Channels. Acceptance of the Booking is made by the Company accepting the booking in writing across the Communication Channels. The Company produces a Customer Account Number to the Customer. At this point a Contract comes into place between the Customer and the Company. The Customer is deemed to have accepted the T&Cs when making use of the Services.

3.3          These T&Cs form the basis of the Contract and Your acceptance of them. All other terms including but not limited to Our Privacy Notice, Cookies Policy and Website Disclaimer are incorporated into these T&Cs. Any terms implied by trade custom, practice or course of dealing shall be excluded from the Contract.

3.4          No advertising, promotional literature, descriptive matter, brochures or similar material issued or published by the Company in any format or medium shall form part of the Contract. Such material is provided by the Company only for promotional purposes and for providing an approximate description of the Services.



4.1          The Company shall use all reasonable endeavours to meet any performance dates and times specified in the Booking, or agreed with the Customer but any such dates shall be estimates only and time shall not be of the essence for the performance of Services. Chauffeurs will be as punctual as they can, but delays caused by events out of Our control do occur. Our Chauffeurs give advice on journey times, but We do not guarantee the completion of any Booking in a specific time. Customers are also advised to give themselves plenty of time.

4.2          The Company reserves the right to amend the Services if necessary to comply with the Legislation and or the Licensing Authority.

4.3          The Company warrants that the Services shall be performed with reasonable skill and care and in accordance with good industry practice.

4.4          The Company shall obtain and maintain at all times the minimum insurances required by the Legislation and Licensing Authority to cover the liabilities that may arise under or in connection with the Services. Any insurances do not cover property left in a Vehicle as detailed at clause 4.5.

4.5          If the Customer leaves any property in a Vehicle, the Company shall not be responsible for such property. Where a Chauffeur finds the property, the Company shall use reasonable efforts to store said lost property for a 12-week period. The Customer can contact the Company to have the property returned which may incur a charge.

4.6          For the purposes of this clause a minor is a child who has not yet reached their age of majority in England and Wales being 18. The Company will not allow unaccompanied minors to travel alone in a Vehicle and reserves the right to notify a parent/carer or relevant government or regulatory body if it suspects a minor is travelling unaccompanied. A minor can be allowed to travel by the Company but it must be made clear at Booking and the approval of the Company obtained. In all circumstances the Company does not accept any additional responsibility for any minor travelling unaccompanied in a Vehicle.



5.1          The Customer shall:

  1. ensure that the terms of the Booking are complete and accurate, and all information is provided to the Company to enable them to supply the Services, and ensure that such information is complete and accurate in all material aspects;
  2. co-operate with the Company in all matters relating to the Services;
  3. without prejudice to clause 5.2, ensure that it only allows authorised persons to access and use the Services and the Customer Account Number on its behalf;
  4. comply with, and ensure all Customers/Passengers comply with these obligations;
  5. provide the Company with access to and from the Collection and Destination Address, any premises and other facilities to carry out the Services.

5.2          The Company reserves the right to treat any Booking made referencing the Customer Account Number as duly authorised by the Customer and the Customer shall be liable in all respects for Charges, Additional Charges and Cancellation Charges.

5.3          In the event that the Company requires the decision, approval, consent, authorisation, or any other communication from the Customer in order to continue with the provision of Services at any time, the Customer shall provide the same in a reasonable and timely manner.

5.4          Any failure or delay in the provision of Services by the Company which results from the Customer’s failure or delay in complying with any of its obligations under the Contract shall not be the responsibility or fault of the Company.



6.1          When providing Chauffeurs, the Company shall be free to use independent subcontractors provided that such subcontractors are suitably qualified, trained and licensed under the Legislation and Licensing Authority.

6.2          Any subcontractor Chauffeur appointed by the Company shall for the purposes of these T&Cs be acting on behalf of (and under the guidance of) the Company.

6.3          Any actions or breaches undertaken or committed by any such subcontractor Chauffeur shall be deemed to be an action or breach undertaken or committed by the Company.

6.4          Any and all insurance policies referred to under clause 4.4 shall cover all subcontractor Chauffeurs so appointed.

6.5          The Company runs a strict no smoking and vaping (electronic cigarette) policy in all Vehicles.

6.6          The Chauffeur will drive at safe speeds and in accordance with traffic conditions and weather. We do not accept abusive behaviour or bad language and ask that all Our Chauffeurs are shown respect and are left to drive at their own volition and pace. We reserve the right to terminate any Services and ask You to leave the vehicle where this is not the case.

6.7          The Company reserves the right to change Your Vehicle and or Chauffeur at any time.

6.8          The Company reserves the right to refuse to carry any Customer who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to either the Chauffeur, Vehicle and or member of the public.

6.9          At all times the Customer is responsible for any damage/soiling they cause to the interior and or exterior of a Vehicle and will be billed under Additional Charges for any repair and valeting.

6.10        The Chauffeur is responsible for any loading of luggage, however personal items such as handbags and laptops are the responsibility of the Customer in line with clause 4.5.

6.11        Seatbelts are to be worn at all times.

6.12        No filming or recording in the Vehicle at any time.


7.1          The Customer shall pay to the Company the Charges and any Additional Charges, Cancellation Fees in line with  their Individual Customer Account.

7.2          All prices are subject to VAT charged at the prevailing rate.

7.3          Charges on Your credit card will be shown as Black-Tie Chauffeur Ltd.

7.4          The Company reserves the right to pre-authorize any card held by You to ensure that are sufficient funds to meet the Charges on the Booking.

7.5          Transaction Accounts must be settled after the completion of each Booking by credit or debit card. If not settled immediately the Customer has 5 working days to meet the invoice otherwise clause 7.8 is triggered.

7.6          The Company shall provide an invoice detailing the Charges and any Additional Charges and or Cancellation Fees after completion of each Booking.

7.7          The Company reserves the right to increase/alter the Charges and or Additional Charges and Cancellation Fees and to vary other discounts as applied from time to time and at their discretion.

7.8          The Company reserves the right to charge interest on Charges not met from the date they fall due, whether before or after judgment. Interest under this clause 7.8 will accrue at 5% a year above the Bank of England’s base rate.

7.9          Payment is always made to the Company and the Chauffeur will not collect Charges at any time.

7.10       Each Customer has an Inclusive Waiting Time for each Booking which is 15 minutes for standard (non-airport transfer). Airport Transfer have 1 hour waiting time.

7.11        The Additional Waiting Time shall be charged as per the table attached as Price List at the Schedule. Additional Waiting Time is charged to the Customer as part of the Additional Charges.

7.12        There is no airport drop off/waiting fee from Destination Address to airport however the Company reserves the right to make an Additional Charge if Destination Address is in a congestion charging zone. Parking can be added as Additional Charges from airport to Destination Address.

7.13        Airport wait times are capped at 60 minutes. A Chauffeur will wait in arrivals with an electronic board showing Customer name. After such a tine the Chauffeur may leave if contact cannot be made by phone and the Customer could be liable for the full Charges and Additional Charges.

7.14        Airport wait times are as follows:

                This will revert to the waiting time in the “Price List” in the schedule below


Wait Charge (per 15 minutes)

 V –  Class & S Class


Range Rover


Rolls Royce



7.15        Flights will be monitored by the Company in real time via airport website however if a Customer fails to make a flight it is their responsibility to notify the Company or full Charges and Additional Charges will be made.



8.1          Bookings can be cancelled via Our Communication Channels and in accordance with the Cancellation policy laid down at the Schedule. Bookings can also be cancelled via the Individual Customer Account when they sign into their account.

8.2          The Company reserves the right to cancel a Booking without any refund to the Customer in the event that Customer does not show up and on the premise that the Company has attempted to contact them and/or there is a Force Majeure Event. In such circumstances the Customer shall be charged the full amount for the Booking.

8.3          The Company takes complaints extremely seriously and the Customer is encouraged to inform the Company as soon as possible of any issues with the Services using the contact details above. If there are any issues, Customers are encouraged to take a photo and send it to the email address above in the contact section with details of the Services and what the issue was.

8.4          These T&CS can be terminated by either Party in accordance with this clause 8.4 by giving to the other Party written notice of:

  1. a material breach of any of the terms of these T&Cs where it is not possible to remedy the breach;
  2. in the case of the Customer and non-payment of any invoiced Charges that are due and owing and are not settled within 30 days of notification;
  3. a Party suffers or undergoes insolvency, makes a composition with creditors, has a receiver or administrator or suffers a winding up, administration, liquidation.

Termination will render any uncompleted Bookings at an end.



All Corporate Accounts are subject to T&Cs available on request.



As a consumer, you have certain legal rights with respect to the purchase of Services.  For full details of Your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office.  If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price.  If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price.  If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance.  In cases where a price reduction applies, this may be any sum up to the full Charges and, where you have already made payment(s) to Us, may result in a full or partial refund.  Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you unless you request an alternative method. 



All Intellectual Property Rights belonging to any brand or trademark of the Company shall remain vested in the Company and neither Party’s trademarks or brand shall be used by the other for any purpose without the other party’s prior written consent. All Intellectual Property Rights in any Communication Channel used by the Company shall remain vested in them. Where a Customer uses any software developed by the Company to make a Booking via a Communication Channel (an App for example), the Company grants to the Customer a royalty free, non-exclusive, revocable, worldwide, non-transferable, non-sub licensable license for the sole purpose of making a Booking for Services.



12.1        Each Party undertakes that, except as provided by clause 12.2 or as authorised in writing by the other Party, it shall, at all times during the term of the Contract and after its termination and expiry:

  1. keep the Confidential Information confidential;
  2. not disclose any Confidential Information to any other party;
  3. not use any Confidential Information for any purpose other than as contemplated by the Contract;
  4. ensure that (as applicable) none of its employees, directors, officers, agents, or subcontractors does any act which, if done by that Party, would be a breach of this clause 12.

                12.2        Subject to clause 12.3, either Party may disclose any Confidential Information to:

  1. any subcontractors or suppliers;
  2. any governmental or other authority or regulatory body;
  3. the Licensing Authority;
  4. any employee or officer of that Party or any of the aforementioned persons, parties, or bodies.

12.3        Disclosure under clause 12.2 may be made only to the extent that it is necessary for the purposes contemplated by the Contract or as required by law. In this case the Party must disclose to the recipient of such a body that the Confidential Information is confidential.

12.4        Either Party may use any Confidential Information for any purpose where it is or has become public knowledge through no fault of that Party.


  1. LAW

The Company shall when performing its obligations under the Contract comply with the Legislation and rules and regulations laid down by the Licensing Authority.



The Company shall only use the Customer’s personal data as set out in the Company’s Privacy Notice available from .



15.1        Nothing in these T&Cs shall limit or exclude either Party’s liability under or in relation to the Contract for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for the wilful misconduct of either Party or that of its employees or agents, for any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (relating to title and quiet possession), or any other form of liability which cannot be limited or excluded by law.

15.2        Nothing in this Clause 15 shall exclude or limit either Party’s payment obligations under the Contract.

15.3        Nothing in this Clause 15 shall exclude claims under or in relation to the Contract for direct financial loss that are not expressly excluded by categories (a) to (i) of clause 15.4.

15.4        Subject to sub-Clauses 15.1 to 15.3 and to any other provision to the contrary in the Contract, neither Party shall be liable under or in relation to the Contract for any loss suffered by the other, whether suffered directly or indirectly, or whether immediate or consequential, arising in contract, tort (including negligence), breach of statutory duty, or otherwise, which falls within any of the following categories:

  1. loss of profits;
  2. loss of sales or business;
  3. loss of business opportunity;
  4. loss of agreements or contracts;
  5. loss of anticipated savings;
  6. loss or corruption of data;
  7. loss of, or damage to, goodwill;
  8. indirect or consequential loss; or
  9. special damages, even in the event that the relevant Party was aware of the circumstances in which the same could arise.

15.5        Subject to clause 15.1 and 15.2 the total aggregate liability of the Company under or in relation to the Contract for any and all related acts or omissions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total Charges paid by the Customer to the Company for the Contract and in the aggregate under these T&Cs a total cap of £250 shall be applied.

15.6        Nothing in these T&Cs seeks to exclude or limit Your legal rights as a consumer.  For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.




Neither Party shall be in breach of these T&Cs nor liable for delay in performing, or failure to perform, any of its obligations under these T&Cs if such delay or failure result from a Force Majeure Event. In such circumstances the affected Party shall be entitled to a reasonable extension of the time for performing such obligations. If the extension of time exceeds a 6-month period, the Party not affected may terminate these T&Cs by giving to the other 30 days written notice.



No failure or delay by either Party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either Party of a breach of any provision of the Contract shall be deemed to be a waiver of any subsequent breach of the same or any other provision.



Each Party shall execute and do all such further deeds, documents and things as may be necessary to carry the provisions of the Contract into full force and effect.



Other than as set out in these Terms and Conditions, no variation of the Contract including, but not limited to, the introduction of any additional terms and conditions, shall be effective unless it is made in writing and signed by the Parties (or their authorised representatives).



In the event that one or more of the provisions of the Contract is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of the Contract. The remainder of the Contract shall be valid and enforceable.



No part of the Contract shall be intended to confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Contract. Subject to this clause 21, the Contract shall continue and be binding on the transferee, successors and assigns of either party as required.



Nothing in the Contract shall constitute or be deemed to constitute a partnership, joint venture, agency, or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in the Contract.


  2. All notices under the Contract shall be in writing and deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.
  3. All notices under the Contract shall be addressed to the most recent postal address or email address given in clause 1 or as otherwise notified in writing by either Party to the other from time to time.
  4. Notices shall be deemed to have been duly given:
  5. when delivered, if delivered by courier or other messenger during the normal business hours of the recipient; or
  6. when sent, if sent by email during the normal business hours of the recipient or, if sent outside the recipient’s normal business hours, when such business hours resume; or

iii.           at 9:00am on the second Business Day following mailing or at the delivery time recorded by the relevant delivery service, if mailed by first-class mail, postage prepaid or by any other next working day delivery service.

  1. For the purposes of this Clause 23, “normal business hours” shall mean 9:00am to 5:00pm, Monday to Friday on a day that is not a public or bank holiday.


  2. The Contract constitutes the entire agreement between the Parties with respect to its subject matter.
  3. Each Party acknowledges that, in entering into the Contract, it shall not rely on any representation, warranty, assurance or other provision (made innocently or negligently) except as expressly provided in the Contract.

Periodically, the Company may run promotions offering discounted Services, voucher codes and or rewards. The Company reserves the right to remove and or delete such promotions at any time. All promotions will be run subject to separate terms and conditions published at the time. Promotional discounts and codes will be non-transferable.



The Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. Any dispute, controversy, proceedings or claim between the Parties relating to the Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.





Point to Point Tariff

Luxury and XL Class

0 – 10 miles


10 miles +

 £3.50 per mile

Extra Stop (includes 15 mins waiting)


Child Seat


Pick up or drop off in Congestion Charge


Parking included



0 – 10 miles


10 miles +


Extra Stop (includes 15 mins waiting)


Child Seat


Pick up or drop off in Congestion Charge


Parking included



0 – 10 miles


10 miles +


Extra Stop (includes 15 mins waiting)


Child Seat


Pick up or drop off in Congestion Charge


Parking included





As Directed Tariff

Luxury and XL Class

Hourly Hire


Minimum Hire

4 Hours

Mileage included

10 Miles include per hour hired

Excess Mileage


Child Seat


Congestions Charge


Parking included



Hourly Hire


Minimum Hire

4 Hours

Mileage included

10 Miles include per hour hired

Excess Mileage


Child Seat


Congestions Charge


Parking Included



Hourly Hire


Minimum Hire

4 Hours

Mileage included

10 Miles include per hour hired

Excess Mileage


Child Seat


Congestions Charge


Parking Included








  • If you cancel Your Booking less than 1 hour before:

100% of the Charges apply.

  • If You cancel Your Booking less than 3 hours before:

50% of the Charges apply.

  • If You cancel Your booking less than 6 hours before:

25% of the Charges apply.

  • If You cancel Your Booking more than 6 hours before:

The Company will pay You a full refund (“Same Day Refund”)